1. Introduction

Petsi – Schnuff a Schniewel places great importance on protecting your personal data and is committed to complying with the European General Data Protection Regulation (GDPR).

2. Data Controller

The data controller is:

Petsi – Schnuff a Schniewel
Represented by Laure BELLION
Address: 93, Haaptstrooss, L-8560 Roodt (Ell)
Email: petsi.lu@outlook.de
Phone: +352661747470

3. Data collected

We only collect personal data necessary for managing our business relationship and providing our services, including:

  • First name, last name
  • Contact details (address, email, phone number)
  • Animal information (type, age, health, vaccinations)
  • Billing information

The following data is automatically collected on the website:

  • IP address
  • Browser type and operating system
  • Pages visited on our site
  • Date and time of visit
  • Cookies (see our cookie policy)

4. Purpose of processing

The collected data is used to:

  • Manage bookings and service delivery
  • Communicate with clients
  • Issue invoices and manage payments
  • Ensure the safety and well-being of animals
  • Comply with legal obligations

5. Data retention period

Your personal data is kept for the duration necessary to manage our contractual relationship, and then for a period in accordance with legal requirements (generally 3 to 5 years).

6. Data recipients

Your data is strictly confidential. It is not disclosed to third parties except when required by law or to subcontractors (for example, accounting firm, veterinary service) who are bound by confidentiality.

The client authorizes Petsi – Schnuff a Schniewel to use selected photographs taken during the service, exclusively for the purpose of promoting and presenting its work (website, social networks, printed materials, etc.). The client also consents to the publication of non-sensitive information about their animal, such as its name, breed, age or certain habits. However, the client may impose specific conditions regarding this publication (for example, not mentioning certain data). These conditions must be clearly indicated in the relevant section of the contract. The content published under this agreement will be different and in smaller quantity than all the materials delivered to the client after the service.

7. Rights of data subjects

In accordance with GDPR, you have the following rights:

  • Right of access to your personal data
  • Right to rectification of errors
  • Right to erasure (right to be forgotten) under certain conditions
  • Right to restriction of processing
  • Right to object to processing
  • Right to data portability

To exercise these rights, please contact us at the email address indicated above.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

Types of cookies used

  • Essential cookies: Necessary for the website to function.
  • Performance cookies: Used to analyze website usage.
  • Functionality cookies: Used to remember your preferences.

You can manage your cookie preferences in your browser settings.

9. Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your data.

10. Changes to this policy

This policy may be updated based on regulatory changes or our practices. The latest version is always available on our website or upon request.

11. Contact

For any questions regarding data protection, you can contact us at:

Email: petsi.lu@outlook.de
Phone: +352691252655