Article 1: Scope of Application
All our offers are based on the rates in effect at the date of the offer. By making a reservation, the client fully accepts these general conditions and waives the right to invoke their own conditions. Any divergent or additional clause will only be binding if confirmed in writing by us and only for the specific agreement to which it applies. In all other cases, these conditions remain applicable.
The company reserves the right to modify these general conditions, particularly to comply with legal requirements, without individual notice to the client and without giving the latter the right to any compensation. Therefore, the client is responsible for regularly checking for updates.
Article 2: Services
The service schedules mentioned in our offers are provided for information purposes only. No cancellation or compensation can be requested in case of delay, except in emergency situations requiring taking the animal to a veterinarian. In such cases, travel costs and overtime will be billed to the client, subject to their prior agreement and in accordance with applicable rates (see Annex II – rate schedule). If the client cannot be reached, the service provider, upon proof of emergency, may claim reimbursement of all costs incurred.
The service provider reserves the right to refuse or cancel a service in case of excessive or repeated aggression from the animal towards the provider, third parties, or other animals.
Article 3: Billing
Unless otherwise indicated, services must be paid in full, in euros, either in cash or by bank transfer to account LU23 0030 6530 6292 0000 within 8 calendar days following the signing of the contract. The client has a withdrawal right of 14 days from the signing date, unless the service begins before the end of this period. In the case of monthly renewal contracts, invoices will be sent on the 1st of each month and must be paid within 8 calendar days. Any complaint regarding an invoice must be submitted within 15 days of its receipt; otherwise, it will not be considered. In case of late payment or non-payment, a reminder will be sent. Each reminder will incur administrative fees of €25. After three unsuccessful reminders, the invoice will be transferred to a bailiff for collection. All bailiff costs will be borne by the client.
All additional costs (veterinary care, food, supplies, etc.) must be paid at the end of the service, upon presentation of receipts.
If the service provider cannot access the premises due to client error or oversight, the full amount of the service will still be billed.
Article 4: Exceptional Cases
In case of veterinary emergency, the service provider is authorized to take the sick or injured animal to the veterinarian designated by the owner (see Annex I – information sheet). If no veterinarian has been indicated, the service provider may choose one at their discretion.
The service provider is empowered to incur veterinary costs they deem necessary for the animal's health and safety. These costs will be covered either by the owner or by the service provider, depending on responsibility.
In case of force majeure (for example, service interruption, strike, lockout, embargo, war, terrorist attack, epidemic, bad weather), the parties' obligations will be suspended. The affected party must quickly inform the other and provide proof. The execution of obligations will resume once the event ends. No compensation can be claimed by either party.
Both parties will do everything possible to minimize the impact of such events. If force majeure persists for more than 60 days, the parties will seek to renegotiate the contract. If no agreement is found, either party may terminate the contract by notifying the other party, under the conditions provided in Article 7.
At the end of the last scheduled service, if the animal cannot be returned to the original address, the keys will be returned to the owner's home as soon as possible, without additional travel costs for the service provider.
Article 5: Client Obligations
The client undertakes to provide all information on the attached information sheet concerning:
- The animal's health condition
- Its behavior and temperament
- Its eating habits
- Any ongoing medical treatment
- Any known allergy or intolerance
The client agrees to:
- Keep the animal's vaccination record up to date (kennel cough vaccine is mandatory for group walks), as well as regular deworming and antiparasitic treatments.
- Notify neighbors or building management of the presence of an unknown visitor.
- Provide sufficient food and litter.
- Specify the location of cleaning products.
- Make accessories (brushes, leashes, toys, etc.) easily accessible.
Article 6: Data Protection
Data protection is governed by the GDPR charter of Petsi – Schnuff a Schniewel. See Annex III: GDPR Charter
Article 7: Duration
The contract duration may be specified in special conditions.
In the absence of specific provisions:
- For indefinite-term contracts, either party may terminate the agreement with one month's notice sent by registered mail.
- For fixed-term contracts, the contract will be automatically renewed for the initial period, unless one of the parties gives one month's notice before expiration by registered mail.
Article 8: General Provisions
If a provision of these general conditions is deemed invalid or unenforceable, this will not affect the validity of the remaining provisions. The parties agree to replace any invalid or unenforceable clause with a valid clause that most faithfully reflects the initial intention from an economic standpoint. The fact that the service provider does not enforce a clause of these conditions at a given time will not be considered a waiver of the right to enforce it later.
All communications and notifications between the parties will be valid if made by registered letter, fax, or email with acknowledgment of receipt, addressed to the registered office or domicile of each party.
Article 9: Applicable Law and Jurisdiction
These general conditions are governed by Luxembourg law. Any dispute relating to their formation, execution, or interpretation—as well as any agreement to which they apply—will fall under the exclusive jurisdiction of Luxembourg courts, except for amicable resolution.